Customer Service Representative Position
We are currently recruiting for a Customer Service Representative (CSR) to join our team! The CSR serves as the primary point of contact for our customers, providing exceptional support and guidance through the order process.
Pay Range: $25.00 – $35.00 / hour based on experience.
Position Overview:
The Customer Service Representative (CSR) role requires excellent communication skills, a proactive approach to problem-solving, and a keen understanding of the printing industry. The ideal candidate will ensure smooth operations from order placement to final delivery while maintaining strong customer relationships.
Key Responsibilities:
•Act as the main liaison between customers, production teams, and sales staff.
• Manage incoming inquiries via phone, email, and online channels, providing timely and accurate responses.
• Process customer orders, verify specifications (size, materials, design), and ensure all details are correct prior to production.
• Collaborate with production and prepress teams to monitor job progress, address concerns, and ensure on-time delivery.
• Handle order changes, expedite requests, and troubleshoot any customer issues that may arise.
• Maintain detailed and accurate customer records, order history, and documentation in the CRM system.
• Educate customers on available products, services, and printing options to meet their needs.
• Provide proactive updates on order status, shipping timelines, and delivery confirmation.
• Follow up with clients post-delivery to ensure satisfaction and address any feedback or concerns.
• Support sales and account managers with quotes, product samples, and additional tasks as needed.
Qualifications
• 5+ years of experience in customer service, preferably in a printing, manufacturing, or packaging industry.
• Proficiency with CRM software, Microsoft Office Suite, and order processing systems.
• Exceptional verbal and written communication skills.
• Strong organizational skills, with the ability to multitask and manage multiple priorities effectively.
• Problem-solving mindset and ability to resolve customer concerns professionally and efficiently.
• Positive, team-oriented attitude with a commitment to delivering excellent service.
Schedule Demands
• Schedule is an in-office M-F assignment. Employee must be willing to work alternate schedules occasionally; that may include early mornings, evenings and/or weekends and be punctual while doing so.
Physical Demands
• While performing the duties of this job, the employee is regularly required to stand and frequently is required to walk for extended periods up to 8 -hours.
• The employee must frequently lift and/or move up to 40 pounds with or without mechanical assistance.
• Reading computer screen or other electronic devices.
• Use of various mechanical equipment.
Benefits:
• Competitive hourly wage with opportunities for advancement.
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) retirement savings plan.
• Paid time off and holiday pay.
• Ongoing training and development opportunities.
